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For the second year running, Qatar Airways’ Premium Terminal at Doha International Airport (DIA) has been named World’s Best Premium Service Airport, recognised for its superior Five Star service and excellent customer care. Qatar Airways-owned Oryx Rotana, a five-star hotel at Doha International Airport, has won the Best Airport Hotel in the Middle East award and ranked 10th best airport hotel in the world – a remarkable feat for a property open only two years.
A favourite among premium passengers worldwide, Qatar Airways’ Premium Terminal remains a unique facility in the world and, indeed, to the State of Qatar. Opened in 2006, the Premium Terminal is for exclusive use by Qatar Airways’ First and Business Class passengers and is renowned for its world-class facilities including fine dining, luxurious spa amenities, as well as business facilities for transiting and departing passengers.
Doha International Airport beat two other high profile contenders for the title of Best Premium Service Airport – Frankfurt Airport’s Lufthansa First Class Lounge and Bangkok Suvarnabhumi Airport’s Thai Airways First Class check-in and lounge facilities – both placed second and third respectively.
The 400-room Oryx Rotana is a leading business hotel in the Qatari capital with features including six exquisite and exclusive signature dining options, high tech business facilities, car limousine rental, multi-lingual staff, and wireless internet connection in all guest rooms.
Qatar Airways Chief Executive Officer Akbar Al Baker was delighted on the news of two key airport accolades for the Qatar Airways Group.
“We’re extremely proud of our Premium Terminal, the first of its kind in the world to provide check-in, duty free, fine dining and transit services exclusively for our First and Business Class passengers,” said Al Baker.
“Our passengers always comment on how much they enjoy the experience of the Premium Terminal. It really is a one of its kind. Our focus on providing the best service to all our customers is what keeps us ahead of the rest and ensures we remain committed to delivering the ultimate in Five Star service both in the air and on the ground.
“After all, passengers’ entire journey experience starts at an airport and it is vitally important that airlines and airports deliver what passengers expect.”
Al Baker added that the Oryx Rotana was a great asset for the company, its first venture into the hotel business in 2010.
Oryx Rotana General Manager Kevork Deldelian said it was a real coup to win the award, given the high level of competition that the hotel faced across the region.
“We are so proud of this award – it symbolises all that we set out to achieve since opening our doors two years ago,” said Deldelian.
“Doha is growing at an incredible rate and with so many new hotels and restaurants planning to open, the competition is very high. But our commitment to delivering a Five Star service with the backing of our airline parent company and our attention to detail is what makes our hotel a favourite not only among travellers, but locals as well.”
On winning both awards, Skytrax Chairman Edward Plaisted said: “We congratulate Doha International Airport and Qatar Airways on this fantastic achievement, winning the Best Premium Service Airport award. The Qatar Airways Premium Terminal remains a unique passenger facility worldwide, unmatched in terms of exclusivity and passenger amenities. With the New Doha International Airport due to open at the end of 2012, we will watch with interest to check that the quality of product and service remains at this award winning level.
“In a region where is seems there is a new luxury 5-star hotel opening each month, the Oryx Rotana Doha should be pleased with their success being named as the Best Airport Hotel in the Middle East. To deliver such exacting standards in one of the most competitive high end hotel markets is no small achievement, and the management and staff should be proud of their place as the jewel of Middle East airport hotels.”
Qatar Airways currently operates a modern fleet of 108 aircraft to 113 key business and leisure destinations worldwide. Last year was a landmark 12 months for Qatar Airways, which inducted 15 new destinations to its network including flights to Kolkata, flights to Montreal, and won the coveted Skytrax 2011 Airline of the Year Award.
As part of its 2012 expansion programme, Qatar Airways launches flights to a further 11 destinations – Zagreb (Croatia) from May 9; flights to Perth (Australia) from July 3 and others cities during the year, including Mombasa (Kenya), Zanzibar (Tanzania), Helsinki (Finland), Gassim (Saudi Arabia), Belgrade (Serbia), Erbil (Iraq), Baghdad (Iraq), Kilimanjaro (Tanzania) and Yangon (Myanmar). In February, the carrier launched services to the Azerbaijan capital Baku and Georgia’s capital city of Tbilisi, and last month began flights to Kigali, the capital of Rwanda in East Africa.